WORKS
Customer Inquiry Management System
- Tools:
- Google Apps Script, Google Sheets, Gemini
- Role:
- Workflow design, Development, Testing, Maintenance
- Overview:
- Designed and built a Google Sheets system to manage customer inquiries, automate generating chat messages, daily archives and analytics.
- Problem:
- Customer inquiries were previously recorded on paper, making them time-consuming to record, difficult to search for, and difficult to manage after the retention period.
- Solution:
- Built an automated workflow with a phone number lookup database, formatted Teams message generation, one-click daily archiving, and analytics for inquiry distribution, call volume, and language statistics. This reduced data entry and search time, improved record consistency, and made information easier to share across departments.
Hotel Information Database
- Tools:
- Notion, Figma
- Role:
- Workflow design, Development, Testing, Maintenance
- Overview:
- Designed a bilingual Notion database containing key hotel information, including room types, amenities, seasonal information, and transportation, allowing staff to quickly reference information when assisting guests.
- Problem:
- Hotel information was scattered across Excel, paper Teams and other sources, making it difficult to find and share. There was also no unified resource for hotel knowledge and staff training.
- Solution:
-
Developed a database organised by department and topic. Gathered and structured information useful
for guest inquiries and personally inspected each room type to verify details such as switch
locations and amenity placement.
Wrote emergency manuals from scratch for situations such as earthquakes and ambulance calls, as well as instructions for room equipment based on frequently asked questions.
The database was initially designed for my team but was later adopted by the entire Rooms division for knowledge sharing and new staff training.
Messaging Application for Nursing Facilities
- Tools:
- React Native, javaScript, Redux, Laravel, Docker, postman, DBeaver, Adobe XD, Photoshop
- Role:
- Structure, UI/UX design, Development, Testing
- Overview:
- UI design for a messaging application commissioned by a nursing facility to improve communication between staff and residents’ families.
- Contribution:
-
Collaborated with the client to design an interface tailored to users in their 50s and 60s, using
clear typography, generous spacing and an accessible colour palette to improve readability and ease
of use.
The app allowed staff to share care reports digitally, enabling families to view health updates and leave comments that staff could review immediately.
Local Government Official Website
- Tools:
- html, ejs, SCSS, gulp, smarty, CMS, Photoshop
- Role:
- Development, Testing, Maintenance
- Overview:
- Developed the official website for Narashino City using a proprietary CMS, implementing designs while meeting government accessibility standards.
- Contribution:
- Implemented responsive webpages based on provided designs, ensuring accessibility requirements such as keyboard navigation and interactive elements were met. Tested the website for compliance with JIS accessibility standards.
Dating Web Application for Marriage Agency
- Tools:
- Adobe XD, Photoshop
- Role:
- UI/UX Design
- Overview:
- Designed the UI for a web application for a marriage agency, balancing a neutral visual style with a design that subtly appealed to the target audience.
- Contribution:
-
Collaborated with the client to create a neutral design with a subtle appeal to women, using a mint
green colour palette to create a calm and welcoming atmosphere.
Designed the interface for key user flows, including profile browsing, messaging, and agency introductions,k based on the client’s requirements. Added a blur effect for blocked user’s profile photos to reduce stress and create a more comfortable user experience.
Worked closely with the development team to ensure the design was implemented accurately.
Customer Inquiry Management System
- Tools:
- Google Apps Script, Google Sheets, Gemini
- Role:
- Workflow Design, Development, Testing, Maintenance
- Overview:
- Designed and built a Google Sheets system to manage customer inquiries, automate generating chat messages, daily archives and analytics.
- Problem:
- Customer inquiries were previously recorded on paper, making them time-consuming to record, difficult to search for, and difficult to manage after the retention period.
- Solution:
- Built an automated workflow with a phone number lookup database, formatted Teams message generation, one-click daily archiving, and analytics for inquiry distribution, call volume, and language statistics. This reduced data entry and search time, improved record consistency, and made information easier to share across departments.
Hotel Information Database
- Tools:
- Notion, Figma
- Role:
- Research, Development, Maintenance
- Overview:
- Designed a bilingual Notion database containing key hotel information, including room types, amenities, seasonal information, and transportation, allowing staff to quickly reference information when assisting guests.
- Problem:
- Hotel information was scattered across Excel, paper Teams and other sources, making it difficult to find and share. There was also no unified resource for hotel knowledge and staff training.
- Solution:
- Developed a database organised by department and topic. Gathered and structured
information useful for guest inquiries and personally inspected each room type to verify details
such as switch locations and amenity placement.
The database was initially designed for my team but was later adopted by the entire Rooms division for knowledge sharing and new staff training.
Messaging Application for Nursing Facilities
- Tools:
- React Native, javaScript, Redux, Laravel, Docker, postman, DBeaver, Adobe XD, Photoshop
- Role:
- Structure, UI/UX design, Development, Testing
- Overview:
- UI design for a messaging application commissioned by a nursing facility to improve communication between staff and residents’ families.
- Contribution:
-
Collaborated with the client to design an interface tailored to users in their 50s and 60s, using
clear typography, generous spacing and an accessible colour palette to improve readability and ease
of use.
The app allowed staff to share care reports digitally, enabling families to view health updates and leave comments that staff could review immediately.
Local Government Official Website
- Tools:
- HTML, ejs, SCSS, gulp, smarty, CMS, Photoshop
- Role:
- Development, Testing, Maintenance
- Overview:
- Developed the official website for Narashino City using a proprietary CMS, implementing designs while meeting government accessibility standards.
- Contribution:
- Implemented responsive webpages based on provided designs, ensuring accessibility requirements such as keyboard navigation and interactive elements were met. Tested the website for compliance with JIS accessibility standards.
Dating Web Application for Marriage Agency
- Tools:
- Adobe XD, Photoshop
- Role:
- UI/UX design
- Overview:
- Designed the UI for a web application for a marriage agency, balancing a neutral visual style with a design that subtly appealed to the target audience.
- Contribution:
-
Collaborated with the client to create a neutral design with a subtle appeal to women, using a mint
green colour palette to create a calm and welcoming atmosphere.
Designed the interface for key user flows, including profile browsing, messaging, and agency introductions, based on the client’s requirements. Added a blur effect for blocked user’s profile photos to reduce stress and create a more comfortable user experience.
Worked closely with the development team to ensure the design was implemented accurately.
SKILLS
⋆Web
HTML, CSS/SCSS, JavaScript, WordPress, Google Apps Script
⋆UX/UI
Photoshop, Figma, Wireframing, Prototyping, UI Design
⋆Digital Operations
Notion, Google Workspace, Process Improvement, Workflow Design, Automation
⋆Language
Japanese: native
English: fluent (IELTS 7.5)
Swedish: beginner
Profile
2024 – 2026
Hotel Operator, Park Hyatt Niseko
2023 – 2024
Working Holiday in Australia
2021 – 2023
Front-End Engineer, Impl, Sapporo
2021
Completed Web Development Program, Web Study Sapporo
2016 – 2020
B.A. in English Literature, Aoyama Gakuin University, Tokyo
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